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Actively looking·25 yrs old5 yrs exp
LEILA JUNE P. MORALES
Philippines25 years old·Actively looking for jobs
Senior TalentProfessional
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
mor•••••••••••••••••••••@•••••.com
Profile Created
Jul 25, 2026
Earliest Availability
Immediate
Current Location
Baliaug, Bulacan, Philippines
English Level
Professional
About LEILA
Highly motivated Operations Support and Customer Service Professional with over 4 years of experience in B2B and B2C environments. Proven ability to enhance customer satisfaction through efficient issue resolution and proactive support. Seeking to leverage expertise in CRM, cross-functional collaboration, and process improvement to drive exceptional service delivery.
Skills
Customer Service & Client SupportEmailChat & Phone SupportTicket & Case ManagementData Entry & DocumentationTime Management & PrioritizationCross-functional Team CollaborationProblem SolvingSubscription ManagementInbox ManagementvWorkHostawayTrelloInternal dashboardsMissiveStripeFreshdeskFreshcallerFreshchatHippoGoogle WorkspaceMicrosoft Office SuiteSlackGmailMicrosoft TeamsOutlook
Experience
- As a Senior Account Coordinator at NexDo, I achieved a 95% first contact resolution rate and a 15% improvement in service quality by streamlining processes and implementing effective team strategies.
- I managed daily operations, ensuring consistent communication across platforms like Slack, Trello, and Freshdesk, and ramped up new platforms to enhance learning.
- Previously, at CarParts.com, I resolved high-volume inquiries, maintained strong customer satisfaction in a fast-paced retail environment, and prevented shipment delays through proactive coordination with couriers.
Hiring a Filipino Customer Service Rep?
LEILA is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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