Leroy Spencer Belardo Ancheta

About Leroy

I support clients by providing reliable customer service and administrative assistance, ensuring smooth day-to-day operations. My experience includes handling high volumes of inquiries through phone, email, and chat, managing inboxes, updating CRM systems like Salesforce, and maintaining accurate records and documentation. I focus on clear communication, fast response times, and resolving issues efficiently while keeping workflows organized. I have experience supporting clients in customer service–driven environments, particularly in handling account, booking, and platform-related concerns. I am also familiar with online communities and digital platforms through my work as a Discord moderator, where I manage user interactions, enforce guidelines, and maintain a positive user experience. These experiences have given me strong insight into client-facing roles, remote collaboration, and digital operations. When working remotely, I prioritize structure, accountability, and consistency. I am comfortable using tools such as Google Workspace, Microsoft Office, Slack, Zoom, and project management platforms like Monday.com to stay aligned with clients and teams. I manage my time effectively, handle multiple tasks simultaneously, and ensure that deadlines and quality standards are consistently met.

Skills

Experience

• Detail-oriented Virtual Assistant with experience in customer support and administrative operations.
• Handled 50+ daily inquiries across phone, email, and chat while managing multiple cases with high accuracy and efficiency.
• Skilled in CRM systems like Salesforce, data entry, email management, and documentation.
• Proven ability to maintain organized workflows, resolve client issues quickly, and achieve high customer satisfaction ratings.
• Experienced in remote collaboration using tools such as Google Workspace, Microsoft Office, Slack, and Zoom.
• Additionally, active as a community moderator, managing online platforms, resolving conflicts, and supporting user engagement.
• Known for strong communication, multitasking, and attention to detail in fast-paced environments.