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Actively looking·27 yrs old3 yrs exp
LORENS PELLEJENA
Philippines27 years old·Actively looking for jobs
Senior TalentProfessional
Expected rate
$600 – $800 / mo
Full-time
Phone Number
Available after invite
Email Address
lor•••••••••••••@•••••.com
Profile Created
Jul 13, 2026
Earliest Availability
Immediate
Current Location
Goa, Camarines Sur, Philippines
English Level
Professional
About LORENS
Detail-oriented Process Delivery Specialist with over 3 years of experience in customer service and client interaction. Proven ability to collaborate with cross-functional teams and liaise with international counterparts to ensure customer satisfaction and business objectives. Eager to leverage expertise in customer support and order management to contribute to company success.
Skills
Microsoft OfficeQuickBooks CertifiedOrder ManagementE-commerce PlatformsMultitaskingLeadershipCustomer SupportAttention to DetailMaintenanceFinanceResearchOrder Management SystemsOrganizational skillsCollaborationFast learnerEnglish CommunicationIndependenceInvoicingAdministrative experienceGoogle WorkspaceDetail OrientedCustomer serviceCommunication skillsCustomer FocusJiraExchangeBridgeSharePointSlack
Experience
- As a Process Delivery Specialist - CSR at IBM-Naga, I orchestrated customer and client interactions via email and phone, managed purchase orders, and resolved discrepancies.
- I partnered with cross-functional teams to achieve business goals and project objectives, while also liaising with management to resolve contract and pricing agreement issues.
- Previously, as a Customer Service Specialist at Sutherland Global Services-Pili, I addressed customer inquiries, resolved issues to deliver exceptional service, and managed multiple tasks simultaneously to meet Service Level Agreements.
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