Lorenzo Veñegas

About Lorenzo

results-driven customer service and banking professional with experience in credit card services, fraud and claims, and client support. He has worked with companies like Wells Fargo and Telus International, consistently meeting performance metrics while delivering high-quality customer experiences. With a background in advertising and public relations, Lorenzo combines strong communication, problem-solving, and time management skills to drive both customer satisfaction and business results.

Skills

Experience

• Over 3 years of experience in customer service, banking, and sales.
• Skilled in handling credit card services, fraud and claims processing, and resolving customer issues in line with regulatory guidelines.
• Proven track record of consistently meeting KPIs such as AHT and quality while delivering excellent customer experiences.
• Experienced in team leadership, including coaching, performance management, and payroll oversight.
• Strong background in client relationship management, problem-solving, and driving business growth.