LORIN, WILZHANNE C.

About LORIN,

Highly motivated and adaptable Customer Support Representative with over three years of experience in resolving customer inquiries and technical issues across various industries. Proven ability to manage high-volume inbound and outbound communications, ensuring customer satisfaction and operational efficiency. Eager to leverage strong communication and problem-solving skills to contribute to a dynamic team.

Skills

Experience

• As a Customer Support Representative at Abroadworks, I provided first-line driver support for VGM, assisting drivers with billing, lease agreements, and mechanical issues across the U.S.
• I efficiently resolved customer concerns using HubSpot CRM and the internal BOS system, managed high-volume calls via 3CX, and communicated with internal teams via Slack.
• Previously, as a Customer Service Agent at IQOR, I handled customer inquiries and resolved issues during graveyard shifts, managed inbound and outbound calls regarding contracts and billings, and supported the team by allocating leads.
• My experience also includes providing email and chat support for 2kGames and handling product inquiries for SecretLab at 5CA, utilizing Zendesk and knowledge hubs to enhance customer satisfaction.