Louise Margarette Tan

About Louise

My experience includes resolving billing concerns, troubleshooting technical issues, managing subscription-based accounts, handling escalations, coordinating appointments, maintaining accurate records, and ensuring a positive customer experience. I focus on understanding client needs, providing timely solutions, and maintaining clear communication throughout the process. My market experience includes customer support for digital subscription and SaaS services, recruitment and talent acquisition, content moderation, and administrative support. I have worked with customers and candidates from diverse backgrounds, helping them navigate account issues, hiring processes, and platform-related concerns while adhering to company policies and service standards. As a remote professional, I am comfortable working independently and managing priorities with minimal supervision by utilizing my resources. I am experienced in managing my time, meeting performance targets, and delivering consistent results in a virtual work environment.

Skills

Experience

• I have over 5 years of experience in customer service, recruitment, and content moderation.
• Most recently, I worked as a Customer Support Specialist for Paramount+ through Sutherland (January 2023–June 2026), where I managed subscription-based SaaS accounts, resolved billing and technical issues, handled escalations, and supported customer retention through phone, email, and chat.
• Prior to that, I worked in Content Moderation and spent nearly 4 years as a Recruitment Associate handling high-volume candidate communications, interview scheduling, and applicant tracking.
• I am proficient in Google Workspace (Gmail, Docs, Sheets, Drive, Calendar), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Zoom, Google Meet, Slack, Microsoft Teams, CRM and ticketing systems, Applicant Tracking Systems (ATS), and cloud-based databases and internal portals.
• I am comfortable working rotating shifts, night shifts, weekends, and holidays as required.
• Having worked in the BPO industry for several years, I am accustomed to supporting global customers across different time zones and can adapt to changing schedules while maintaining productivity and service quality.