Lyca Miranda

About Lyca

I’m a results-driven Virtual Assistant with over 7 years of experience helping clients streamline operations, stay organized, and focus on what truly matters—growing their business. I bring a strong mix of administrative expertise, customer support excellence, and financial knowledge, making me a reliable partner for both day-to-day tasks and long-term projects. Here’s how I can support you: 📅 Calendar & Email Management Efficiently organize inboxes, schedule meetings, and ensure nothing falls through the cracks 📞 Customer Support & Client Communication Professional handling of emails, chats, and calls with a focus on client satisfaction 📊 Data Entry & Research Accurate data management, web research, and report preparation 📈 Financial & Administrative Support Background in finance—capable of assisting with reports, documentation, and basic bookkeeping 📱 Social Media Management (SMM) Content posting, engagement, and account organization 🌐 Website & Content Updates Managing website posts and keeping content up to date 🗂 General Administrative Support File organization, documentation, and process improvement Tools I’m proficient in: Google Workspace (Docs, Sheets, Drive, Calendar, Gmail) Microsoft Office (Excel, Word, PowerPoint, Outlook) CRM systems & task management tools Why clients choose me: ✔️ Detail-oriented and highly organized ✔️ Reliable, proactive, and easy to work with ✔️ Strong communication skills ✔️ Able to work independently with minimal supervision ✔️ Committed to delivering quality results on time

Skills

Experience

• Experienced Virtual Assistant and Customer Service professional with over 7 years of supporting executives, business operations, and customer-facing teams in remote environments.
• Skilled in executive support, email and calendar management, customer service, CRM management, vendor coordination, order processing, and administrative operations.
• Experienced in supporting a CEO, Licensed Public Adjuster, and Vice President of Operations while handling communications, scheduling, documentation, and daily operational tasks efficiently.
• Proficient in various tools including Google Workspace, Microsoft Office, Asana, Shopify, Zendesk, Slack, QuickBooks, and other project management and CRM platforms.