Ma. Grace Morales

About Ma.

I help businesses stay organized, generate leads, and provide excellent customer support. With over 10 years of professional experience, I've worked with startups and growing companies in real estate, sales, customer service, and administrative support. I have hands-on experience using HubSpot, Google Workspace, LinkedIn Sales Navigator, Canva, QuickBooks, and other productivity tools. I enjoy creating efficient workflows, managing CRMs, coordinating teams, handling client communications, and supporting day-to-day business operations. I am reliable, detail-oriented, and comfortable working independently across different time zones.

Skills

Experience

• • 10+ years of experience in customer service, sales support, and executive assistance.
• • Managed CRM systems including HubSpot for lead tracking, follow-ups, and pipeline management.
• • Performed lead generation, appointment setting, cold calling, and client relationship management.
• • Supported business owners with calendar management, email management, reporting, documentation, and administrative tasks.
• • Experienced using Google Workspace, QuickBooks, Canva, LinkedIn Sales Navigator, Microsoft Office, and other remote collaboration tools.
• • Comfortable working Australian, US, UK, and Philippine business hours.
• • Strong communication skills with a proactive and solution-oriented approach.