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Actively looking·42 yrs old18 yrs exp
MA. KATRINA P. FERRER
Philippines42 years old·Actively looking for jobs
SeasonedSenior TalentProfessionalSenior TalentMulti-Industry BackgroundStrong EnglishVerified CVAvailable NowIdentity Confirmed
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
fer•••••••••@•••••.com
Profile Created
May 12, 2026
Earliest Availability
Immediate
Current Location
Makati City, Philippines
English Level
Professional
About MA.
A highly competent Trainer Apprentice professional with extensive experience in Business Process Outsourcing. Proven ability to manage diverse customer service operations and drive efficiency through meticulous process management and data analysis. Seeking to leverage a strong background in training and customer support to contribute to a dynamic organization.
Skills
Customer ServiceTrainer ApprenticeAdvance MS ExcelPowerpointCaregivingMedicareAR BalanceOutbound CallsRx and DWO CheckingInsurance LimitsAuthorization and Insurance VerificationPayment ArrangementsProcessing PaymentsRemoving RestrictionsData Usage AnalysisExcessive Usage RestrictionData CollectionBackend SupportAHTHold TimeNBN ConnectionLAN CableMobile PlansParcel DeliveriesReturn ProcessingOrder PlacementMembership OfferingRepair Care ServicesTechnician ScheduleHome WarrantiesHome ImprovementsBasic ConcernsPayment ReversalLandline InquiriesBusiness CustomersLine HuntFeature AdditionPayment ProcessingPayment ArrangementsTicket BookingSeat AssignmentAirline QueriesDate and Nearest Airport Checking
Experience
- With over 18 years of experience in Business Process Outsourcing, Katrina Ferrer has a proven track record in customer service and training roles.
- Currently, as a Trainer Apprentice at Cardinal Health Philippines, she handles DME orders, processes payments for Medicare, and manages AR balance, demonstrating strong operational and financial acumen.
- Previously, at 247.ai, she excelled as a Trainer Apprentice, focusing on payment arrangements, processing payments, and managing customer restrictions, while also performing as a Limit Control Specialist and Subject Matter Expert.
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