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Actively looking·22 yrs old2 yrs exp
MARCELO SOTERIO
Philippines22 years old·Actively looking for jobs
Early careerExperienced TalentProfessional
Expected rate
$6 – $12 / hr
Full-time
Phone Number
Available after invite
Email Address
mar•••••••••••••@•••••.com
Profile Created
Jun 5, 2026
Earliest Availability
Immediate
Current Location
Davao City, Philippines
English Level
Professional
About MARCELO
Customer and Operations Support Associate with extensive experience in high-volume, fast-paced remote environments. Proven ability to manage customer interactions, resolve issues, and collaborate with internal teams while maintaining professionalism and accuracy. Adept at working night shifts and supporting US-based operations.
Skills
Inbound & Outbound CommunicationPhone SupportChat SupportEmail SupportConflict ResolutionInternal CRM & Ticketing SystemsRemote Team CollaborationData EntryDocumentationTime ManagementProfessional CommunicationMicrosoft Office SuiteGoogle WorkspaceProblem SolvingEscalation HandlingWorkflow & Project Management Tools
Experience
- As an Amazon Retail Primary & Driver Support Associate, I managed high-volume customer and operational support, addressing delivery issues and scheduling concerns in a fast-paced remote setting.
- I investigated and resolved order discrepancies by coordinating with internal teams and reviewed operational data.
- My role involved communicating clearly and professionally to handle time-sensitive customer concerns and escalations, while demonstrating strong multitasking abilities to balance case updates and issue investigation.
Hiring a Filipino Technical Writer?
MARCELO is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino technical writer.
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