Maria Luisa Grachella David

About Maria

I am a detail-oriented Virtual Assistant with a background in healthcare BPO, experienced in handling administrative tasks, customer support, and data management. I specialize in maintaining accuracy, managing schedules, and providing reliable support while ensuring confidentiality and efficiency. I’m adaptable, organized, and committed to helping businesses run smoothly through consistent and high-quality work.

Skills

Experience

• I have experience working in both healthcare and telecommunications accounts within a BPO setting, where I handled a wide range of customer support and administrative tasks.
• In the healthcare account, I assisted patients and providers with insurance verification, claims inquiries, eligibility checks, and appointment coordination.
• I ensured all interactions followed strict confidentiality guidelines and maintained accurate documentation to support patient care and smooth processing.
• In the telecommunications account, I handled billing concerns, technical troubleshooting, service inquiries, and account management.
• I worked with customers to resolve issues efficiently while maintaining a professional and customer-focused approach, even in high-pressure situations.
• Across both roles, I developed strong communication, problem-solving, and multitasking skills.
• I am comfortable using various systems and tools, and I consistently adapt to different processes while maintaining accuracy and reliability in my work.