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Actively looking·50 yrs old20 yrs exp
MARIA RAEGINA A. GALERA
Philippines50 years old·Actively looking for jobs
SeasonedSenior TalentProfessionalSenior TalentClient-Facing ExpertTech-SavvyVerified CVAvailable NowIdentity Confirmed
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
lif•••••••••@•••••.com
Profile Created
Apr 27, 2026
Earliest Availability
Immediate
Current Location
Sariaya, Quezon
English Level
Professional
About MARIA
Results-driven professional with extensive experience in customer service and Workforce Management (WFM). Skilled in operations monitoring, performance optimization, and data analysis, with strong communication and interpersonal abilities. Seeking to leverage expertise and contribute to organizational success while continuously growing professionally.
Skills
Real-Time MonitoringAnalyticsCustomer ServiceLooker StudioGoogle AppsMS OfficeAWSSalesforceZendeskZoom Phone AnalyticsCreativityTeam buildingCommunicationProblem SolvingLeadership
Experience
- Former WFM Enterprise Analyst at Influx, Inc.
- (Remote) from January 2024 to October 2025, building upon a strong foundation in customer service and workforce management.
- Previously held roles as a Customer Service Associate at Influx, Inc.
- (Remote) and a WFM - Real Time Analyst at TELUS International, Philippines.
- Possesses expertise in real-time monitoring, analytics, and performance optimization, utilizing tools such as Looker Studio, Google Apps, MS Office, AWS, Salesforce, Zendesk, and Zoom Phone Analytics.
Hiring a Filipino Customer Service Rep?
MARIA is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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