MARIE LAURENCE GALAURA

About MARIE

I am a highly adaptable professional with a proven track record in high-level customer experience, medical operations, and specialized recruitment. My background spans global tech support, healthcare logistics, and E-commerce, where I excel at managing complex workflows that require both empathy and extreme attention to detail.

Skills

Experience

• • Airbnb Support & Dispute Mediation: As a Support Ambassador at TDCX Philippines, I provided real-time global support via phone, email, and chat.
• I specialized in mediating complex property damage disputes and refund requests, balancing strict policy adherence with high-level empathy to resolve sensitive on-site incidents and improve service workflows.
• • Healthcare Staffing & Coordination: I have extensive experience as a Staffing Coordinator within the healthcare industry.
• In this role, I managed clinician scheduling, vetted candidate credentials, and ensured seamless staffing coverage while maintaining compliance with healthcare regulations.
• • E-commerce Operations: I bring hands-on experience in the E-commerce sector, where I have managed online store operations, coordinated order fulfillment, and provided specialized customer support to drive buyer satisfaction.
• • Clinical Accuracy & Logistics: Previously, as a Full Remote Dispensing Technician, I processed compounded medications with 100% accuracy.
• I liaised effectively with pharmacists and suppliers and conducted detailed investigations for medical compounding records.