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Actively looking·25 yrs old4 yrs exp
mark joseph prongoso
Philippines25 years old·Actively looking for jobs
Senior TalentFluent
Expected rate
$6 – $15 / hr
Full-time
Phone Number
Available after invite
Email Address
lab•••••••••••••••••@•••••.com
Profile Created
May 1, 2026
Earliest Availability
Immediate
Current Location
calamba city, philippines
English Level
Fluent
About mark
andled high-volume inbound customer inquiries and resolved product or service issues efficiently. ● Identified root causes of customer concerns and provided clear solutions and troubleshooting guidance. ● Maintained professional communication while meeting company service standards and performance metrics. ● Documented customer interactions accurately in internal systems to ensure proper case tracking and follow-up. ● Contributed to positive customer satisfaction by resolving concerns in a timely and professional manner.
Skills
Customer Service Inbound & Outbound Call Handling Client Relationship Management Travel Booking & Coordination Complaint Resolution Sales & Upselling CRM Documentation Communication & Active Listening
Experience
- Customer Service and Travel Specialist with over 3 years of experience in the BPO and travel services industry.
- Skilled in handling inbound and outbound calls, assisting clients with travel bookings, resolving customer concerns, and promoting products through outbound sales.
- Recognized for strong communication, problem-solving ability, and delivering customer-focused solutions that improve satisfaction and build long-term client relationships.
Hiring a Filipino Customer Service Rep?
mark is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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