Mark Kevin Esteva Boñon

About Mark

I am a detail-oriented Virtual Assistant and Operations Support Professional with 12+ years of experience in recruitment support, candidate sourcing, quality assurance, customer support, lead generation, administrative support, and data management. I have hands-on experience supporting healthcare recruitment and business development teams through candidate sourcing, resume and credential review, ATS/CRM management, online research, data validation, email outreach, reporting, and administrative operations. I have managed 80–100 candidate records daily and handled 50–100 outbound emails per day while maintaining accuracy and professional communication. My previous experience includes 8 years supporting Meta Platforms through Teleperformance Philippines, progressing from Content Moderator to Subject Matter Expert and Quality Support Analyst, as well as 4 years supporting Amazon through Sutherland Global Services. These roles developed my strengths in quality assurance, compliance, process improvement, data accuracy, problem-solving, and customer communication. I am organized, reliable, adaptable, and comfortable working independently with minimal supervision. I focus on accurate execution, consistent processes, and helping clients keep their operations organized and efficient.

Skills

Experience

• 12+ years of professional experience across recruitment support, virtual assistance, operations support, quality assurance, customer service, lead generation, research, and data management.
• Experienced in candidate sourcing, ATS/CRM management, resume and credential review, database maintenance, data validation, email outreach, reporting, and administrative operations.
• Managed 80–100 candidate records daily and 50–100 outbound emails daily while maintaining accuracy and quality.
• Previous experience includes supporting Meta Platforms and Amazon through established BPO organizations, with progression into quality assurance and subject matter expertise roles.