Mary Anne Nicdao

About Mary

Dedicated and solution-oriented professional with 8 years of experience in client relations with a wide range of skills in the areas of sales reporting, paid campaign management, monetization, internet marketing, task management and strong administration skills. Proven track record of resolving complex issues, improving client retention, and streamlining communication between internal teams and external partners. Expert at managing high-volume accounts while maintaining a "client-first" mentality.

Skills

Experience

• Client Services Support/Performance Analyst | Finder Sydney, NSW | December, 2017 – Present ● Affiliate marketing: taking part in continuous on-site marketing and optimization.
• Seeking pro-active opportunities with new/existing market content.
• ● Placement optimizing: seeking new and existing placement opportunities.
• ● Analytics and reporting: preparing spreadsheets for monthly budgets, reporting and forecasting.
• ● Performance management: Optimizing both and maximizing partnerships between the company and its affiliates.
• ● Competitor partner analysis: seeking new partnership gaps from competitors ● Task and operations management: using JIRA as a collaborative task and project managing tool to carry inbound tasks and effectively communicate amongst the team members.
• ● Client Services to Publishing and Editorial communications: collaborate between teams to achieve success on common unit objectives and campaigns.
• ● Tag management: Working alongside the Publishing and Editorial team to manage affiliate tags among a network of partners, applying diligence and extreme attention to detail for managing its accuracy and activity onsite.
• ● Process documentation and improvement: collaborate with the centralized Publishing Manager and Publishers to develop and maintain process documentation to ensure all documentation is accurate and up to date and that all workflows and processes are documented.
• ● Collaborate with the Publishing and Editorial team: Work with the Publishing and Editorial and the Editorial Team to gain/share insights on how you can grow your verticals.
• ● Data reporting: preparing daily, weekly, monthly and quarterly reports ● Web research: research and source information and data as required with ongoing, ad hoc as well as new projects.
• Senior QA Software Test Engineer | Duke Software Development Center Clark, Pampanga | November 2002 – November 2017 ● Spearhead test planning procedures for the team.
• ● Conduct performance, functional/non-functional, automated, regression, system and integration testing of java and web-based software programs.
• ● Creates and executes manual and automated test cases and feature files.
• ● Create/update testing plans/procedures.
• ● Collaborates and works with project managers and with other teams to plan and develop solutions.
• ● Works with developers to track backlog items.
• ● Create/update technical documentations.
• ● Train and mentor new software testers on testing plans, product specifications.
• ● Attempt to replicate/duplicate reported defects/errors/bugs and document findings.
• ● Supported product rollouts/installations across multiple releases.
• ● Performs test runs for every build release.
• ● Practices Scrum and Agile Methodologies ● Works with the support team to resolve level 3 issues and tickets.
• ● Scrum Master of Applications Engineering team.
• ● TQ/QA Team Lead.