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Actively looking·34 yrs old5 yrs exp
Maureen Brimbuela
Philippines34 years old·Actively looking for jobs
Experienced TalentProfessional
Expected rate
$7 – $12 / hr
Full-time
Phone Number
Available after invite
Email Address
mau•••••••••••••@•••••.com
Profile Created
Aug 26, 2026
Earliest Availability
Immediate
Current Location
Philippines
English Level
Professional
About Maureen
Customer Experience Specialist with 5+ years of experience supporting a U.S.-based e-commerce beauty brand. I provide customer support through email, chat, and SMS, handling order inquiries, shipping concerns, returns, refunds, replacements, and product-related issues. I’m experienced with Shopify, Gorgias, ShipMonk, Slack, Excel, and other remote support tools. I’m comfortable working independently in a remote environment and focused on providing efficient, thoughtful customer service.
Skills
Research; E-commerce Customer ServiceOrder ManagementFraud ReviewReturns & RefundsShopifyGorgiasShipMonk
Experience
- 5+ years of experience in e-commerce customer support and customer experience.
- My recent role involved managing customer inquiries through email, chat, and SMS using Gorgias, as well as handling Shopify orders, returns, refunds, replacements, shipping issues, and fulfillment concerns.
- I also participated in customer experience projects, including Instagram follower outreach, Okendo review follow-ups for 1–3 star reviews, and tracking damaged items using Excel.
- I’m comfortable working independently and collaborating with remote teams.
- I’m comfortable with morning or mid-shift schedules in Philippine time and can adapt to the schedule required by the role.
Hiring a Filipino E-commerce VA?
Maureen is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino e-commerce va.
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