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Actively looking·33 yrs old8 yrs exp
Melisa Jane Faraon Faustino
Philippines33 years old·Actively looking for jobs
SeasonedVerified TalentProfessionalMid-Level TalentStrong EnglishClient-Facing ExpertVerified CVAvailable NowIdentity Confirmed
Expected rate
$8 – $10 / hr
Full-time
Phone Number
Available after invite
Email Address
jha•••••••••@•••••.com
Profile Created
May 9, 2026
Earliest Availability
Immediate
Current Location
San Pablo Laguna
English Level
Professional
About Melisa
As a highly skilled Customer Service Representative, I bring extensive experience in eCommerce support, including resolving high volumes of customer inquiries, managing refunds/chargebacks via Stripe & PayPal, and optimizing order processing. My proven ability to drive sales through upselling and coordinate effectively with couriers makes me a valuable asset for any team seeking immediate support. Available full-time.
Skills
Customer ServiceTechnical SupportShopifyStripePayPalRefundsChargebacksBilling DisputesOrder ProcessingCourier CoordinationCRMFreshdeskZendeskHigh-Volume Email ManagementMultitaskingPhone SupportSalesUpsellingBillingMobileRetail
Experience
- As a Virtual Assistant/eCommerce Customer Support professional, I resolved over 150 daily customer emails, processed refunds and disputes via Stripe & PayPal, and coordinated with couriers for delivery updates.
- I also managed returns, provided order tracking, and upsold products to contribute to revenue growth.
- My experience includes customer service roles across various industries, including telecommunications and retail, where I consistently achieved sales quotas and ensured order accuracy.
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