Back to talent search
Actively looking·30 yrs old
Mia Santos
Philippines30 years old·Actively looking for jobs
Verified TalentFluent
Expected rate
$5 – $8 / hr
Full-time
Phone Number
Available after invite
Email Address
tes••••••••@•••••••.dev
Profile Created
Apr 18, 2026
Earliest Availability
Immediate
Current Location
Cebu City, Philippines
English Level
Fluent
About Mia
Hi! I'm Mia. I've been doing Shopify customer service for 4 years, mostly for US DTC brands in apparel and beauty. My last role was with a $3M/year jewelry brand where I handled 60-80 Gorgias tickets per day and ran their Loop Returns setup. Quiet home office in Cebu, backup fiber, and I work US daytime hours reliably.
Skills
GorgiasZendeskShopifyKlaviyoLoop ReturnsIntercomSlackNotion
Experience
- Handled 60-80 Gorgias tickets per day with 95%+ CSAT for 2 consecutive years.
- Built a macros library that cut average handling time by 30% across the team.
- Processed 200+ refunds and exchanges per week via Loop Returns during peak seasons.
Hiring a Filipino Customer Service Rep?
Mia is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
Other profiles you might like
Hot profiles · Customer Service Representative
Hand-picked Filipino VAs ready to start — same skill set, similar rates.
Dwight Erwil Dela Cerna
General Santos City
Customer Service Representative | Chat Support & Customer Experience Specialist
Customer SupportEmail Support
$4 – $8 / hrView →
Clarenze Carollin Condino
Tabaco City, Albay
Customer Support Specialist | Live Chat, Customer Service & Data Annotation
Live Chat Support
$5 – $20 / hrView →
Reneil Cabilogan
Malabon City, Philippines
Virtual Assistant | Email & Customer Support Specialist | AI-Powered VA | Remote-Ready | Helping Businesses Stay Organized & Efficient
Email ManagementCalendar
$6 – $15 / hrView →
Kyla Magracia
San Pedro Laguna, Philippines
Customer Service Representative
Virtual assistance
$4 – $8 / hrView →
Neil Romero
Antipolo City, Philippines
General VA
Customer ServiceAppointment setting
$10 – $18 / hrView →
Jayvina Sonico
Cabugao Ilocos Sur
"Reliable Admin & Support Assistant — Data Entry, HR, Customer Service"
Data EntryAdmin Support
$5 – $8 / hrView →
Jesper Abellana
Cebu city, Philippines
Healthcare Virtual Assistant | Insurance Verification & Patient Support Specialist
Insurance Verification & Eligibility Benefits Verification (VOB)Healthcare Customer Service
$6 – $12 / hrView →
ROXAN CARREON
Pangasinan,Philippines
Shopify VA | E-commerce & Customer Support Assistant
Shopify product listingcustomer service
$4 – $8 / hrView →