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Actively looking·29 yrs old
Mia Santos
Philippines29 years old·Actively looking for jobs
Verified TalentFluent
Expected rate
$5 – $8 / hr
Full-time
Phone Number
Available after invite
Email Address
tes••••••••@•••••••.dev
Profile Created
Apr 18, 2026
Earliest Availability
Immediate
Current Location
Cebu City, Philippines
English Level
Fluent
About Mia
Hi! I'm Mia. I've been doing Shopify customer service for 4 years, mostly for US DTC brands in apparel and beauty. My last role was with a $3M/year jewelry brand where I handled 60-80 Gorgias tickets per day and ran their Loop Returns setup. Quiet home office in Cebu, backup fiber, and I work US daytime hours reliably.
Skills
GorgiasZendeskShopifyKlaviyoLoop ReturnsIntercomSlackNotion
Experience
- Handled 60-80 Gorgias tickets per day with 95%+ CSAT for 2 consecutive years.
- Built a macros library that cut average handling time by 30% across the team.
- Processed 200+ refunds and exchanges per week via Loop Returns during peak seasons.
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