Michael John Marabillo

About Michael

Detail-oriented administrative and operations professional with nearly 4 years of experience supporting executives, healthcare teams, customers, and growing businesses in remote environments. Experienced in data entry, CRM management, customer and patient support, order coordination, calendar management, documentation, scheduling, and cross-functional coordination. Known for accuracy, organization, reliability, and the ability to manage multiple priorities while maintaining excellent communication and service.

Skills

Experience

• Experienced customer support and administrative professional with a background in Customer Service, Operations Coordination, Executive Assistance, Data Entry, and Healthcare/Patient Support.
• Skilled in managing high-volume customer inquiries and orders, processing refunds, cancellations, replacements, and order modifications, and maintaining accurate customer and patient records.
• Experienced with Zendesk, Gorgias, Salesforce, Shopify, Microsoft Office, and CRM systems, with strong attention to detail and ability to follow SOPs and handle sensitive information.
• Also experienced in supporting executives, coordinating schedules and appointments, managing travel arrangements, communicating with clients, and training new team members.
• Adaptable, organized, and comfortable working independently in remote and fast-paced environments.