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Actively looking·26 yrs old
Mitzi Villanueva
Philippines26 years old·Actively looking for jobs
Expected rate
$4 – $10 / hr
Both
Voice introduction
Hear Mitzi in their own voice · 54s
Evaluate English fluency, tone, and confidence before interviewing.
0:000:54
Phone Number
Available after invite
Email Address
mit••••••••••••••@•••••.com
Profile Created
Jul 10, 2026
Earliest Availability
Immediate
Current Location
Cavite, Philippines
English Level
Professional
About Mitzi
Highly organized and detail-oriented professional with over 5 years of experience in customer service, fraud analysis, and administrative support. Possesses strong communication, problem-solving, and time management skills, adept at efficiently handling multiple tasks in a remote work environment. Committed to providing reliable virtual support and enhancing business productivity and customer satisfaction.
Skills
Customer SupportAdministrative SupportEmail ManagementData EntryCalendar ManagementInternet ResearchAttention to DetailCommunicationFraud Analysis
Experience
- Currently serving as a Fraud Analyst at Concentrix since August 2023, where responsibilities include investigating suspicious credit card transactions, verifying customer accounts, and processing fraud claims while ensuring policy compliance.
- Previously, as a Customer Service Representative at Teleperformance from October 2020 to August 2023, provided empathetic, high-quality support for health plan members, managed appointments, and coordinated healthcare services.
- Earlier experience includes assisting Walmart customers with inquiries and resolving issues via inbound phone support at Alorica from October 2019 to December 2019.
Hiring a Filipino Customer Service Rep?
Mitzi is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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