Moh'd Faihan Disoma

About Moh'd

When a frustrated client is on the line and the clock is ticking, I'm the person you want in your corner. With over six years of experience as a Customer Service Specialist at Concentrix CVG Philippines, I've built my career on turning high-pressure moments into positive outcomes — handling complex Microsoft 365 billing and licensing cases, managing multichannel support across phone, email, and live chat, and serving as a trusted escalation point for sensitive, high-stakes client interactions across global markets. What sets me apart is my rare combination of technical know-how and people-first instincts. I bring deep proficiency in Microsoft 365, Microsoft Dynamics CRM, and the full Office Suite — paired with strong administrative capabilities including invoice preparation, documentation management, and SOP-driven workflows. Whether supporting US, UK, or Australian clients, I adapt seamlessly to different time zones, communication styles, and cultural nuances. Calm under pressure, fiercely detail-oriented, and always accountable, I don't just meet expectations — I consistently surpass them.

Skills

Experience

• 6+ years of experience as a Customer Service Specialist at Concentrix CVG Philippines, delivering premium multichannel support (phone, email, and live chat) to global clients.
• Specialized in Microsoft 365 billing and licensing, CRM case management via Microsoft Dynamics, and serving as a trusted escalation point for complex, high-stakes cases.
• Also demonstrated strong Virtual Assistant and administrative capabilities through invoice preparation, documentation management, scheduling coordination, and SOP-driven workflows.
• Consistently surpassed KPIs in resolution time, customer satisfaction, and case accuracy while navigating diverse international markets across multiple time zones.