NADINE GRACE TEJADA

About NADINE

Customer Experience Specialist & Tier 2 Escalation Expert with a proven track record of managing complex client concerns, conducting detailed investigations, and delivering resolution with empathy and accuracy. Skilled in supporting insurance and tech accounts, acting as a liaison between clients and internal teams, and ensuring open cases are followed through to completion. Experienced Administrative Assistant adept at scheduling, managing meetings, and maintaining organized client records. Known for clear communication, proactive problem-solving, and putting the client first.

Skills

Experience

• Experienced Customer Experience and Administrative Support professional with a background in handling escalations, managing client cases, and delivering high-quality service.
• Skilled in resolving complex customer concerns, maintaining accurate records, and coordinating with internal teams to ensure timely solutions.
• Proven ability to multitask, communicate effectively, and provide reliable support in fast-paced environments.
• Now seeking to leverage these skills as a Virtual Assistant to deliver efficient and client-focused support.