NANA NICOLE KWAN

About NANA

Reliable and detail-oriented Virtual Assistant with a proven ability to handle administrative support, document management, and customer service efficiently. Highly organized and tech-savvy, I am committed to delivering quality results in remote work environments. My skills in data entry, client communication, and task coordination, combined with a strong work ethic, make me a valuable asset to any team.

Skills

Experience

• Currently serving as an Insurance Support Representative, I verify insurance eligibility, benefits, and coverage details, handle inbound/outbound calls, and ensure accurate data entry and record maintenance.
• Previously, as a Store Supervisor, I managed daily store operations, staff schedules, and reporting, while maintaining accurate inventory and handling customer service issues.
• I also have experience as a Freelance Document & Media Assistant, where I typed, edited, and formatted professional documents, organized digital files, and communicated effectively with clients.