Nazzl Castro

About Nazzl

Client support specialist with extensive background in customer service, email and chat support, payment processing, intake, credit update assistance, and data entry. I have also worked in the call center industry as customer service representative handling provider calls and as a remote virtual assistant providing services to a credit repair company.

Skills

Experience

• Virtual Assistant- Credit Specialist (Work from home) May 2022 - October 2023 got credit? I Red Bank, New Jersey • Managed over 100 customer inquiries via phone, email, chat, and voicemail.
• • Processed cancellation requests, refunds, payment collections, and portal access issues.
• • Monitored customer accounts to ensure accurate records.
• • Advised clients regarding negative accounts that are impacting their credit scores.
• Customer Care Representative (On site) July 2021 - December 2021 Legato Health Technologies (Rebranded Carelon Global Solutions) I BPO I Taguig City • Resolved provider inquiries to confirm CPT codes and processed authorization requests.
• • Collaborated with the Team Manager to address escalation requests.
• • Updated data records, including changes to CPT codes and diagnosis codes on authorization requests.
• Customer Service Representative (On site) November 2020 - July 2021 Optum Global Solutions (Philippines) Inc.
• I BPO I Quezon City • Managed provider calls on verification of benefits, eligibility, and CPT codes.
• • Create prior authorization requests based on the given CPT codes and provide updates on claim status.
• • Collaborated with the Team Manager to address disputes  and handle escalation requests.