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Actively looking·30 yrs old9 yrs exp
NICOLE DIANE E. SIMON
Philippines30 years old·Actively looking for jobs
SeasonedSenior TalentProfessionalSenior TalentTech-SavvyStrong EnglishVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$5 – $20 / hr
Full-time
Phone Number
Available after invite
Email Address
nic••••••••••••••••@•••••.com
Profile Created
May 12, 2026
Earliest Availability
Immediate
Current Location
Philippines
English Level
Professional
About NICOLE
Highly experienced Technical Support Specialist with over 9 years of expertise in providing Tier 1-2 support for SaaS, Microsoft 365, ISP, and customer-facing platforms. Proven ability to troubleshoot complex issues, manage incident lifecycles, and deliver exceptional customer experiences in global environments.
Skills
Technical Support (Tier 1-2)Microsoft 365 AdministrationExchange OnlineSharePointZendesk (TicketingAdminAI)SaaS SupportAPIsDNSWindows OSGoogle WorkspaceIncident ManagementDocumentationCustomer Experience
Experience
- Currently serving as a Technical Support Specialist Engineer at Zendesk, Inc., providing comprehensive technical support via email, chat, and phone.
- Skilled in troubleshooting platform and configuration issues, managing high-volume ticket queues, and collaborating with engineering teams to enhance customer satisfaction and efficiency.
- Previously, as a Microsoft 365 Support Engineer at Rhipe Philippines, Inc., delivered Tier 1-2 support for various Microsoft 365 applications, performed root cause analysis, and managed the incident lifecycle.
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