Paul Genesis Lozano

About Paul

Motivated and detail-oriented professional with nearly three years of customer service experience, seeking a long-term remote role. Recognized as a Top Agent for consistently exceeding performance targets, I am skilled in multitasking, clear communication, and problem-solving. My tech-savviness and adaptability, combined with expertise in productivity tools and CRM systems, enable me to provide exceptional customer support and drive business growth.

Skills

Experience

• Possessing nearly three years of customer service experience, I have a proven track record of excelling in remote roles.
• At IQOR Philippines, I handled high-volume customer calls, resolved complex issues related to accounts, billing, and technical problems, and consistently met performance metrics.
• I also contributed to team success by assisting new agents and sharing best practices.
• My recent role as a Sales Advisor for a seasonal account at Concentrix involved providing customer support, implementing upselling strategies, and strengthening communication and problem-solving skills through chat-based interactions.