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Actively looking·20 yrs old
Paula Bercilla
Philippines20 years old·Actively looking for jobs
Fresh graduateVerified TalentProfessional
Expected rate
$4 – $8 / hr
Full-time
Phone Number
Available after invite
Email Address
pau••••••••••••••@•••••.com
Profile Created
Sep 21, 2026
Earliest Availability
Immediate
Current Location
Lubao, Pampanga
English Level
Professional
About Paula
Aspiring Customer Support Specialist focused on Email & Live Chat Support (Non-Voice). Although new to professional VA work, I am highly trainable, detail-oriented, and passionate about providing excellent customer experience through clear and empathetic written communication. I have self-trained in Zendesk, Shopify, and Gmail helpdesk management and can follow SOPs accurately. I am organized, reliable, and comfortable working remotely on US time zones. Looking to start my career with a client who values patience and quality support.
Skills
Email SupportLive Chat SupportCustomer ServiceTicket ManagementHelpdesk SupportZendeskGorgiasShopifyGmail ManagementOrder TrackingData EntryStrong Written CommunicationFast Learner
Experience
- New to professional Customer Support but has completed self-training in non-voice support tools including Zendesk, Gorgias, Shopify, and Help Scout via online courses and practice.
- Experienced in handling email inquiries, order tracking, and customer concerns in a personal/academic setting with strong attention to detail and empathy.
- Fast learner, proficient in written English, and comfortable working independently.
- Available full-time, willing to work US hours / night shift, with stable internet, laptop, and quiet workspace.
- Open to entry-level roles focused purely on Email & Chat Support (no calls).
Hiring a Filipino Customer Service Rep?
Paula is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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