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Actively looking·27 yrs old7 yrs exp
Pearl Angelie Emia
Philippines27 years old·Actively looking for jobs
Senior TalentProfessionalVoice introSenior TalentStrong EnglishRemote ReadyVerified CVAvailable NowIdentity Confirmed
Expected rate
$8 – $18 / hr
Full-time
Voice introduction
Hear Pearl in their own voice · 60s
Evaluate English fluency, tone, and confidence before interviewing.
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Phone Number
Available after invite
Email Address
pag•••••••@•••••.com
Profile Created
May 18, 2026
Earliest Availability
Immediate
Current Location
Cebu, Philippines
English Level
Professional
About Pearl
Customer-focused Virtual Assistant with over 5 years of experience providing email, chat, and account support to international clients. Proven ability to resolve complex customer issues, manage CRM systems effectively, and maintain high satisfaction rates in fast-paced remote environments.
Skills
Virtual & Administrative SupportCustomer Support ManagementCase ManagementTask TrackingProactive Follow-UpsDocumentationSOP CreationProcess CoordinationData PrivacyConfidentialityCompliance HandlingTime ManagementMultitaskingAttention to DetailInternal CRMTicketing & Case Management SystemsSecure DatabasesDocumentation PlatformsCanvaAI-assisted tools (ChatGPT)Remote CommunicationCollaboration Tools
Experience
- As an Account Specialist II at JPMorgan Chase Bank N.A., I resolved complex escalated customer inquiries across multiple products, collaborated with internal teams for efficient resolutions, and maintained detailed records to ensure client satisfaction.
- Previously, as a Card Lending Specialist, I assisted customers and internal teams with credit card applications and status updates, guided clients through application decisions, and coordinated with departments for efficient issue resolution.
- My experience also includes developing training materials and conducting virtual training as a Corporate Trainer at Expedia, and managing travel itineraries and resolving customer issues as a Travel Consultant.
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