Pearl Rombano

About Pearl

Results-driven professional with over 10 years of experience in relationship management, credit analysis, collections, and project management. Proven ability to lead teams, optimize operational processes, and deliver exceptional client service. Skilled in managing stakeholder relationships, meeting KPIs, and driving continuous improvement in dynamic environments.

Skills

Experience

• As a Service Delivery / Project Manager, I have consistently managed service delivery operations and ensured client requirements are met, coordinating with internal and external stakeholders to enhance workflow efficiency.
• I have a strong track record in monitoring KPIs, implementing process improvements, and leading administrative functions to support business operations.
• Previously, as a Team Lead - Collections, I supervised and mentored teams to achieve collection targets, handled escalations, and improved team productivity.
• My experience also includes roles as a Subject Matter Expert in Credit Analysis and Sales, where I provided expert support, assisted in training, and ensured high-quality customer service.