Phillip Wendyll Bobis Belenzo

About Phillip

I handle the customer interactions most agents try to avoid — the high-risk, supervisor-level escalations — and turn them into brand-loyalty moments instead of churn. Over 2+ years in customer experience, I've worked for VRBO under Expedia, starting in Tier 1 support across phone, chat, and email, then moving up to Tier 2 — managing supervisor-level escalation calls and emails while sustaining 90–100% QA scores. I've also worked outbound, running 150+ calls a day generating real estate leads for the Australian market — so I'm comfortable on both sides of the conversation: defusing frustrated customers and opening cold ones. I've worked fully remote, fully monitored, with zero performance flags — self-directed, KPI-driven, and reliable without on-site supervision. If your team needs someone who can absorb your hardest tickets and keep QA numbers up while doing it, that's my lane. Available immediately, full-time, Philippine Standard Time (UTC+8).

Skills

Experience

• Lead Generation Specialist — Support Squad (Jul–Nov 2025) Ran 150+ outbound calls/day targeting Australian homeowners for real estate pipelines; 100% uptime compliance under remote monitoring, zero flags.
• Escalation Specialist, Tier 2 — Sutherland / VRBO (Expedia) (Aug 2024–Jul 2025) Resolved 75–90 supervisor-level escalations daily across phone and email.
• 90–100% QA.
• Fed frontline insights into leadership calibration sessions.
• Customer Service Representative, Tier 1 — Sutherland / VRBO (Expedia) (Oct 2023–Aug 2024) 95%+ CSAT across phone, chat, and email.
• Early adopter during platform rollouts, minimizing go-live disruption for the team.