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Actively looking·36 yrs old7 yrs exp
Rachel Marie Simbajon
Philippines36 years old·Actively looking for jobs
Verified TalentProfessionalClient-Facing ExpertStrong EnglishTech-SavvyVerified CVIdentity Confirmed
Expected rate
$7 – $10 / hr
Full-time
Phone Number
Available after invite
Email Address
rac••••••••••••••••@•••••.com
Profile Created
May 29, 2026
Earliest Availability
1 month
Current Location
Clarin, Bohol Philippines
English Level
Professional
About Rachel
When it comes to supporting clients, my focus is always on efficiency balanced with genuine empathy. With over five years in call centers handling phone, email, and chat support, I prioritize First-Contact Resolution. I make sure I actively listen to the client's problem, stay completely calm under pressure, and ensure they feel heard while I quickly find a solution. I don't just close tickets; I make sure the client walks away with a positive experience.
Skills
SalesforceAmazon ConnectZendeskFreshdeskGoogle Workspace (GmailDocsSheets) and Microsoft Office 365GenesisSlackMicrosoft Teamsand Zoom
Experience
- Experienced Call Center Agent with over five years of experience in customer relations, troubleshooting, and multi-channel communication.
- Adept at handling diverse customer inquiries with empathy and efficiency to secure positive outcomes.
- Tech-savvy and highly proficient in utilizing CRM platforms like Salesforce and contact center tools to support daily operations independently
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