Back to talent search
Actively looking·36 yrs old7 yrs exp
Rachel Marie Simbajon
Philippines36 years old·Actively looking for jobs
Verified TalentProfessionalClient-Facing ExpertStrong EnglishTech-SavvyVerified CVIdentity Confirmed
Expected rate
$7 – $10 / hr
Full-time
Phone Number
Available after invite
Email Address
rac••••••••••••••••@•••••.com
Profile Created
May 29, 2026
Earliest Availability
1 month
Current Location
Clarin, Bohol Philippines
English Level
Professional
About Rachel
When it comes to supporting clients, my focus is always on efficiency balanced with genuine empathy. With over five years in call centers handling phone, email, and chat support, I prioritize First-Contact Resolution. I make sure I actively listen to the client's problem, stay completely calm under pressure, and ensure they feel heard while I quickly find a solution. I don't just close tickets; I make sure the client walks away with a positive experience.
Skills
SalesforceAmazon ConnectZendeskFreshdeskGoogle Workspace (GmailDocsSheets) and Microsoft Office 365GenesisSlackMicrosoft Teamsand Zoom
Experience
- Experienced Call Center Agent with over five years of experience in customer relations, troubleshooting, and multi-channel communication.
- Adept at handling diverse customer inquiries with empathy and efficiency to secure positive outcomes.
- Tech-savvy and highly proficient in utilizing CRM platforms like Salesforce and contact center tools to support daily operations independently
Other profiles you might like
Hot profiles · Customer or email support
Hand-picked Filipino VAs ready to start — same skill set, similar rates.
Voice
RHENE ANGELICA GOMEZ
Taguig, PH
Virtual Assistant & Customer Support Professional | 9+ Years Experience in Fintech, Telecom, and Accounting
QuickBooks OnlineQuickBooks Desktop
$10 – $18 / hrView →
Jeneva Palapas
General Santos City, Philippines
Logistics Specialist (2+ Years) | Administrative Professional (4+ Years) | VA – Freight Operations (3+ Months, Present)
Logistics PlanningDispatching
$4 – $7 / hrView →
CARL JUBERT S. TAMBONG
Butuan City, Agusan del Norte
Remote Bookkeeper & Administrative Assistant | 6+ Years Accounting & Data Management Experience
QuickBooksSage
$10 – $18 / hrView →
JHANINE BACLAYO
Caloocan City, Manila
Graphic Designer | Digital Marketing
Graphic DesignFlyers
$2 – $4 / hrView →
LALAINE ANGELA TOLENTINO
Minglanilla, Cebu
Bookkeeping & Administrative Support Specialist | 3+ Years Experience in Customer Service and Accounting
QuickBooks OnlineXero
$6 – $12 / hrView →
LIBERALE FULVIA G. MASCARIN
Sorsogon City, Philippines
Legal Assistant | Customer Service Representative | 5+ Years Experience in Legal and Customer Support
Microsoft Office SuiteWord
$6 – $7 / hrView →
Yvonne Praga
Baguio City, Philippines
Virtual Assistant | Customer Support Specialist | Data Entry E-commerce
Customer SupportData Entry
$4 – $25 / hrView →
Dasly J. Escoreal
Manila City, Philippines
Student freelancer with experience in communication, performance, and team leadership
Communicationcustomer service
$10 – $8 / hrView →