Rachell Madrid

About Rachell

Customer Support & Administrative Virtual Assistant with experience supporting US-based customers in telecommunications and fintech. I have hands-on experience in voice and chat support, billing inquiries, account assistance, troubleshooting, customer concerns, documentation, and issue resolution. I also have experience in e-commerce operations, including inventory monitoring, logistics coordination, sales tracking, spreadsheet management, and social media support. I am a Bachelor of Science in Nursing graduate with an academic background in healthcare, patient communication, and medical terminology. I am interested in Customer Support, Administrative VA, Healthcare VA, Billing Support, and E-commerce VA roles. I am organized, detail-oriented, adaptable, and comfortable working in fast-paced environments. I communicate professionally, follow procedures carefully, and am willing to learn new tools and workflows. Available for full-time remote work and open to long-term opportunities.

Skills

Experience

• LOGISTICS SUPERVISOR / SOCIAL MEDIA SUPPORT/ META ADVERTISER Managed inventory records and monitored stock levels to support accurate order fulfillment and daily operations.
• Coordinated logistics activities to support timely order fulfillment.
• Monitored monthly sales performance and maintained sales related records.
• Used spreadsheets to organize inventory, sales, and operational information.
• Assisted with advertisement creation and editing for social media promotions.
• Supported Facebook advertising and social media activities.
• ACCOUNT ASSOCIATE TASK US 2023 Provided customer service support to US-based customers through voice and chat channels.
• Assisted customers with inquiries and concerns related to fintech services.
• Investigated customer concerns and provided appropriate assistance following established procedures.
• Communicated account and service information clearly and professionally.
• Documented customer interactions and relevant account information.
• Handled customer concerns in a fast-paced environment while maintaining accuracy and professionalism ACCOUNT ASSOCIATE VXI 2021 – 2022 Provided customer service support to US-based telecommunications customers.
• Assisted customers with billing inquiries, account concerns, and service-related issues.
• Performed basic troubleshooting and guided customers through appropriate solutions.
• Handled customer concerns and escalated issues when necessary.
• Communicated billing and service information clearly to customers.