Rechelle Ranjo

About Rechelle

I’m a Customer Success and Operations professional with 10 years of experience supporting customers, teams, and business operations. I have extensive experience working with US customers, particularly in technical support, customer service, account assistance, and issue resolution. I’m comfortable handling high-volume communications, troubleshooting concerns, coordinating requests, and building positive customer relationships. I also have experience in operations support, team leadership, KPI monitoring, compliance auditing, reporting, coaching, and administrative and financial processes. I’m highly organized, detail-oriented, adaptable, and comfortable working independently in a remote environment. I’m familiar with CRM systems, reporting tools, and fast-paced workflows, and I’m committed to providing reliable support and a positive customer experience.

Skills

Experience

• I have 10 years of combined experience in customer service, technical support, operations, leadership, compliance, and financial administration.
• Most recently, I worked as a Team Leader Trainee and Operations Support SME at Concentrix, where I handled coaching, escalations, KPI monitoring, performance reporting, quality assessments, and operational support.
• I also have several years of experience supporting US customers for AT&T U-verse Internet, TV, and VoIP services.
• This included troubleshooting connectivity and network concerns, handling high-volume inbound and outbound calls, scheduling technician appointments, and resolving customer account and service issues.
• My earlier experience includes finance administration and loan operations, where I handled confidential records, payments, data entry, credit investigations, customer documentation, and a portfolio of approximately 300 borrowers.
• I am comfortable working remotely, communicating with international clients, managing multiple priorities, learning new tools quickly, and maintaining accuracy and professionalism in a fast-paced environment.
• I am also comfortable working different shifts based on business and client requirements.