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Actively looking·25 yrs old
REEZE BIANCA N. MARATA
Philippines25 years old·Actively looking for jobs
Early careerVerified TalentProfessional
Expected rate
$5 – $10 / hr
Full-time
Phone Number
Available after invite
Email Address
rbm•••••@••••••.com
Profile Created
Jun 6, 2026
Earliest Availability
Immediate
Current Location
Cebu City, Philippines
English Level
Professional
About REEZE
Highly skilled Customer Support and Escalation Specialist with extensive experience in the travel and hospitality sectors. Proven ability to manage complex guest and host disputes, resolve issues across multiple channels, and ensure policy compliance while maintaining high service standards.
Skills
Case Escalation ManagementGuest & Host SupportConflict ResolutionMultichannel Support (PhoneChatEmail)Policy ComplianceCustomer ExperienceAirbnbExpediaAmadeus GDSWorldspan GDS
Experience
- As a Senior Case Manager at Airbnb, I managed complex escalations involving guest and host disputes, ensuring final case resolutions aligned with Airbnb policies and Trust & Safety guidelines.
- Prior to this, I served as a Customer Support Ambassador and Representative for Airbnb and Expedia, providing assistance with reservations, account concerns, and booking issues.
- My experience also includes managing travel bookings and cancellations using Amadeus GDS and assisting customers with loyalty travel bookings via Worldspan GDS.
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