Ren Kathlyn C. Bautista

About Ren

Detail-oriented professional with nearly a decade of experience in BPO and Virtual Assistant roles, specializing in insurance, mortgage, real estate, and travel sales. Proven ability to manage complex administrative tasks, ensure accuracy, and maintain financial operations. Committed to delivering high-quality support and driving efficiency.

Skills

Experience

• As an Insurance/Mortgage Specialist at Ancora, Ren Kathlyn reconciled commissions, maintained financial records, and coordinated with clients and internal teams to resolve discrepancies.
• She managed CRM updates, organized client inquiries, and processed loan and insurance-related requests.
• Previously, as a Quality Assurance Analyst at Full Potential Solutions, she evaluated chat, SMS, and email interactions, conducted QA audits, and analyzed AI-generated transcripts to ensure data accuracy and quality compliance.