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Actively looking·28 yrs old
REYSHYL ILUSTRE
Philippines28 years old·Actively looking for jobs
Verified TalentProfessionalMid-Level TalentStrong EnglishClient-Facing ExpertVerified CVAvailable NowIdentity Confirmed
Expected rate
$5 – $10 / hr
Full-time
Phone Number
Available after invite
Email Address
ilu•••••••••••••@•••••.com
Profile Created
May 11, 2026
Earliest Availability
Immediate
Current Location
San Pablo City, Laguna
English Level
Professional
About REYSHYL
Customer Service and Quality Assurance professional with over two years of experience in high-volume BPO environments. Proven ability to enhance agent performance, improve service quality, and resolve complex customer concerns to increase satisfaction and ensure compliance.
Skills
Quality AssuranceCall MonitoringCustomer ServiceCall HandlingPerformance EvaluationCoachingIssue ResolutionEscalation ManagementBilling & Collections SupportData AccuracyDocumentationNICE NexidiaGenesysMicrosoft OfficeGoogle WorkspaceTime ManagementMultitasking
Experience
- Currently serving as a Quality Assurance Associate at Alorica Inc., evaluating 20-30 customer service calls daily to ensure compliance with quality standards and company policies.
- Previously, as a Customer Service Representative at Alorica Inc., handled 70-80+ inbound calls daily, resolving concerns efficiently and processing orders with accuracy.
- Also possesses experience in billing and collections, and accounts receivable, demonstrating a versatile skill set in customer support and financial administration.
Hiring a Filipino Technical Writer?
REYSHYL is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino technical writer.
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