RICH KURT S. LACRE

About RICH

Detail-oriented and highly organized professional with experience in customer support and content moderation. Proven ability to manage customer inquiries across multiple channels and ensure content integrity according to strict guidelines. Eager to leverage strong communication and problem-solving skills in a challenging role.

Skills

Experience

• As a Travel Consultant at IGT Solutions, managed and resolved customer tickets via calls, chats, and emails, ensuring accuracy and timely resolution.
• Collaborated with internal teams to streamline customer request handling and consistently met quality targets in a high-volume environment.
• Subsequently, as a Content Moderator at TaskUs, reviewed and validated user-generated content against strict guidelines, identified trends, and performed quality assurance checks to maintain platform integrity.
• Worked effectively independently in a fast-paced, process-driven setting.