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Actively looking·40 yrs old17 yrs exp
RONALD JEFFERSON P. PAGADUAN
Philippines40 years old·Actively looking for jobs
SeasonedSenior TalentProfessional
Expected rate
$10 – $25 / hr
Full-time
Phone Number
Available after invite
Email Address
rjp•••••••@•••••.com
Profile Created
Jun 29, 2026
Earliest Availability
Immediate
Current Location
Bacoor, Cavite
English Level
Professional
About RONALD
Highly experienced Senior Application Support Specialist with over 18 years in IT, specializing in managing complex billing platforms and bridging the gap between end-users and development teams. Proven expertise in application error diagnosis, root cause analysis, and incident lifecycle management, with a strong background in database administration.
Skills
Full SDLC supportsoftware upgradesapplication integrationRoot Cause Analysis (RCA)JiraServiceNow ticketingSLA complianceSQL ServerOracleTeradataITIL Frameworktechnical documentationuser trainingHPSM ticketing
Experience
- Currently serving as a Senior Application Support Specialist, Ronald leads technical investigations for complex billing platforms and collaborates with development teams to prioritize bug fixes and enhance product roadmap features.
- Previously, at Barhead Solutions, he provided expert-level support for billing systems, focusing on data integrity and client satisfaction, while escalating and tracking critical software bugs.
- At Okada Manila, he investigated application problems, diagnosed root causes, and implemented permanent fixes, while also defining application support standards and managing third-party solution providers.
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