Back to talent search
Actively looking·40 yrs old17 yrs exp
RONALD JEFFERSON P. PAGADUAN
Philippines40 years old·Actively looking for jobs
SeasonedSenior TalentProfessional
Expected rate
$10 – $25 / hr
Full-time
Phone Number
Available after invite
Email Address
rjp•••••••@•••••.com
Profile Created
Jun 29, 2026
Earliest Availability
Immediate
Current Location
Bacoor, Cavite
English Level
Professional
About RONALD
Highly experienced Senior Application Support Specialist with over 18 years in IT, specializing in managing complex billing platforms and bridging the gap between end-users and development teams. Proven expertise in application error diagnosis, root cause analysis, and incident lifecycle management, with a strong background in database administration.
Skills
Full SDLC supportsoftware upgradesapplication integrationRoot Cause Analysis (RCA)JiraServiceNow ticketingSLA complianceSQL ServerOracleTeradataITIL Frameworktechnical documentationuser trainingHPSM ticketing
Experience
- Currently serving as a Senior Application Support Specialist, Ronald leads technical investigations for complex billing platforms and collaborates with development teams to prioritize bug fixes and enhance product roadmap features.
- Previously, at Barhead Solutions, he provided expert-level support for billing systems, focusing on data integrity and client satisfaction, while escalating and tracking critical software bugs.
- At Okada Manila, he investigated application problems, diagnosed root causes, and implemented permanent fixes, while also defining application support standards and managing third-party solution providers.
Hiring a Filipino Technical Writer?
RONALD is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino technical writer.
Other profiles you might like
Hot profiles · Senior Application Support Specialist
Hand-picked Filipino VAs ready to start — same skill set, similar rates.
Neil Romero
Antipolo City, Philippines
General VA
Customer ServiceAppointment setting
$10 – $18 / hrView →
Jayvina Sonico
Cabugao Ilocos Sur
"Reliable Admin & Support Assistant — Data Entry, HR, Customer Service"
Data EntryAdmin Support
$5 – $8 / hrView →
Jesper Abellana
Cebu city, Philippines
Healthcare Virtual Assistant | Insurance Verification & Patient Support Specialist
Insurance Verification & Eligibility Benefits Verification (VOB)Healthcare Customer Service
$6 – $12 / hrView →
ROXAN CARREON
Pangasinan,Philippines
Shopify VA | E-commerce & Customer Support Assistant
Shopify product listingcustomer service
$4 – $8 / hrView →
Hanna Krisna Anonuevo
Philippines
Filipino virtual assistant
Virtual assistance
$4 – $10 / hrView →
Edina Khate Balagtas
Philippines
Filipino virtual assistant
Virtual assistance
$4 – $10 / hrView →
Jerilee Mae Lauron
Bacolod City, Philippines
Customer Support/Virtual Assistant
Customer ServiceEcommerce
$6 – $18 / hrView →
Daisyrie Padual
Philippines
Filipino virtual assistant
Virtual assistance
$4 – $10 / hrView →