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Actively looking·29 yrs old5 yrs exp
Ruzallene Joy B. Zerna
Philippines29 years old·Actively looking for jobs
Verified TalentProfessional
Expected rate
$7 – $10 / hr
Both
Phone Number
Available after invite
Email Address
ruz•••••••••••@•••••.com
Profile Created
May 13, 2026
Earliest Availability
2 weeks
Current Location
Lucena City, Quezon Province, Philippines
English Level
Professional
About Ruzallene
Dedicated and highly interpersonal customer service professional with a proven ability to enhance customer satisfaction and contribute to company goals. Eager to leverage extensive experience in customer support, audit assistance, and virtual assistance roles to drive growth in a dynamic work environment.
Skills
Verbal and written communicationMicrosoft OfficeSocial MediaGoogle SheetsSpreadsheetsGraphic DesignVideo EditingCanvaGIMPAdobe Premier ProCustomer ServiceTypingProduct ResearchTalent AcquisitionDetail-orientedOrder ManagementReturns and RefundsIssue ResolutionEscalationsEmail CommunicationAccount ManagementMobile Device ActivationTechnical SupportUpsellingCross-sellingCompliance
Experience
- As an Audit Associate at Everise Philippines since February 2022, Ruzallene performs back-office audit tasks, including receipt auditing, data entry, record keeping, quality assurance, and productivity monitoring for Instacart Retail Company.
- Previously, she served as a Customer Service Representative for H&R Block, handling inquiries about financial services and loan applications.
- She also has experience with Amazon.com, managing orders, returns, refunds, escalations, and email communications, as well as providing technical support and upselling services for TelCo International.
Hiring a Filipino Customer Service Rep?
Ruzallene is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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