Ryoka Mae Catintay

About Ryoka

I'm a detail-oriented Virtual Assistant with experience supporting businesses in administrative operations, customer service, finance, and digital marketing. I help clients stay organized by managing emails, calendars, data entry, internet research, document preparation, and day-to-day administrative tasks while ensuring accuracy and efficiency. My background includes customer service leadership, financial administration, and social media marketing, allowing me to support businesses across industries with both operational and customer-facing responsibilities. I'm proficient in Google Workspace, Microsoft Office, Canva, CapCut, Xero, Meta Business Suite, and AI-powered productivity tools to streamline workflows and improve productivity. I work remotely with a strong focus on clear communication, reliability, and meeting deadlines. I adapt quickly to new systems, follow established processes with attention to detail, and proactively solve problems to help clients save time and focus on growing their business. Whether supporting daily operations, assisting customers, or contributing to digital marketing efforts, I'm committed to delivering consistent, high-quality work and becoming a dependable member of every team I join.

Skills

Experience

• I have experience in administrative support, finance, customer service, and digital marketing.
• As a Finance Assistant, I managed invoice processing, expense tracking, vendor records, credit card reconciliations, and data entry using Xero, Google Workspace, and Microsoft Office.
• I also provided administrative support by maintaining organized documentation and ensuring accuracy across financial records.
• In customer service, I spent two years as a Team Leader in the fast-food industry, where I supervised daily operations, resolved customer concerns, trained team members, and maintained high service standards in a fast-paced environment.
• I also have hands-on experience in social media marketing through a student-run business, creating content, managing Facebook, Instagram, and TikTok accounts, scheduling posts with Meta Business Suite and Buffer, and designing graphics using Canva and CapCut.
• I'm comfortable learning new software quickly and using AI tools to improve productivity.
• I'm available to work full-time or part-time and can adjust my schedule to support U.S., Australian, U.K., or other international time zones, including overnight shifts when required.