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Actively looking·31 yrs old6 yrs exp
SARAH MAE AVENTURADO
Philippines31 years old·Actively looking for jobs
Senior TalentProfessionalClient-Facing ExpertLeadership ExperienceStrong EnglishVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$3 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
sar•••••••••••••••@•••••.com
Profile Created
Apr 24, 2026
Earliest Availability
Immediate
Current Location
Mandaue, Central Visayas, Philippines
English Level
Professional
About SARAH
Motivated and results-driven Customer Service professional with over 3 years of BPO experience. Proven ability to thrive under pressure, lead teams, and deliver exceptional customer support. Skilled in communication, data management, and operations, with a background in education that enhances relationship-building.
Skills
Multi-channel SupportVoiceLive Chat & EmailNetSuiteSalesforce CRMMicrosoft ExcelCanvaConflict ResolutionEscalation HandlingTeam LeadershipPerformance CoachingCustomer ExperienceProblem SolvingOperations ManagementStrong CommunicationInterpersonal Skills
Experience
- Currently a Customer Service Specialist, managing multi-channel support across voice, live chat, and email.
- Awarded Top Performer for outstanding service delivery, consistently maintaining high customer satisfaction and first-call resolution rates.
- Previously served as an Operations Supervisor, overseeing a team of outbound customer service agents, monitoring KPIs, and ensuring individual and team productivity.
- Utilized Salesforce CRM to track team performance, manage customer data, and generate reports, contributing to improved quality standards.
Hiring a Filipino Customer Service Rep?
SARAH is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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