Serwin Dela Cerna

About Serwin

Meta Advertising Support & Ads Manager Operations • Advertising Campaign Creation, Optimization & Performance Analysis • Ad Delivery Troubleshooting, Pixel Analysis & Account Diagnostics • Data Analytics, Reporting & Problem Resolution • Payment Processing, Billing Support & Fraud Management • Stripe Payment Processing & E-commerce Support • Customer Service Excellence & Escalation Handling • Subject Matter Expert (SME) & Point of Contact (POC) Support • Team Leadership, Coaching, Mentoring & Training Facilitation • Airline, Travel & Reservation Support Operations • GDS Systems Expertise (Sabre Interact) • CRM Platforms, Email, Chat & Phone Support • Cross-functional Collaboration & Stakeholder Support • Strong Communication, Conflict Resolution & Multi-tasking Skills • Microsoft Office, Outlook, Adobe Photoshop & Computer Literacy

Skills

Experience

• Customer service and advertising operations professional with over 12 years of combined experience in digital advertising, payment processing, airline/travel, and education industries.
• Has 4 years of experience supporting Meta advertising platforms, specializing in campaign creation, ad delivery troubleshooting, data analytics, pixel analysis, billing concerns, and advertiser support.
• Experienced as a Subject Matter Expert (SME) and Point of Contact (POC) providing coaching, escalations handling, and team support.
• Also has 2 years of experience supporting a leading global online payment processor handling fraud, payment integrations, e-commerce, and customer service, along with 6 years of experience supporting international airline accounts and customer relations.
• Experienced as a Team Leader and ESL Teacher managing teams, conducting classes, preparing modules, and facilitating training sessions.
• Bachelor’s Degree holder in Hospitality Management