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Actively looking·33 yrs old12 yrs exp
Serwin Dela Cerna
Philippines33 years old·Actively looking for jobs
SeasonedSenior TalentFluent
Expected rate
$10 – $18 / hr
Full-time
Phone Number
Available after invite
Email Address
ise•••••••@•••••.com
Profile Created
Jul 20, 2026
Earliest Availability
Immediate
Current Location
Cebu city
English Level
Fluent
About Serwin
Meta Advertising Support & Ads Manager Operations • Advertising Campaign Creation, Optimization & Performance Analysis • Ad Delivery Troubleshooting, Pixel Analysis & Account Diagnostics • Data Analytics, Reporting & Problem Resolution • Payment Processing, Billing Support & Fraud Management • Stripe Payment Processing & E-commerce Support • Customer Service Excellence & Escalation Handling • Subject Matter Expert (SME) & Point of Contact (POC) Support • Team Leadership, Coaching, Mentoring & Training Facilitation • Airline, Travel & Reservation Support Operations • GDS Systems Expertise (Sabre Interact) • CRM Platforms, Email, Chat & Phone Support • Cross-functional Collaboration & Stakeholder Support • Strong Communication, Conflict Resolution & Multi-tasking Skills • Microsoft Office, Outlook, Adobe Photoshop & Computer Literacy
Skills
Meta Advertising
Experience
- Customer service and advertising operations professional with over 12 years of combined experience in digital advertising, payment processing, airline/travel, and education industries.
- Has 4 years of experience supporting Meta advertising platforms, specializing in campaign creation, ad delivery troubleshooting, data analytics, pixel analysis, billing concerns, and advertiser support.
- Experienced as a Subject Matter Expert (SME) and Point of Contact (POC) providing coaching, escalations handling, and team support.
- Also has 2 years of experience supporting a leading global online payment processor handling fraud, payment integrations, e-commerce, and customer service, along with 6 years of experience supporting international airline accounts and customer relations.
- Experienced as a Team Leader and ESL Teacher managing teams, conducting classes, preparing modules, and facilitating training sessions.
- Bachelor’s Degree holder in Hospitality Management
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