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Actively looking·23 yrs old4 yrs exp
SHALAINE SHANE CAPINPIN
Philippines23 years old·Actively looking for jobs
Experienced TalentProfessionalMid-Level TalentStrong EnglishClient-Facing ExpertVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$6 – $12 / hr
Full-time
Phone Number
Available after invite
Email Address
sha••••••••••••••••••@•••••.com
Profile Created
Apr 29, 2026
Earliest Availability
Immediate
Current Location
Puerto Princesa City, Palawan
English Level
Professional
About SHALAINE
Results-oriented professional with over 4 years of experience in high-volume customer service and dispute resolution. Proven expertise as an Escalations Specialist in managing complex consumer issues and delivering high-satisfaction outcomes. Fully equipped for remote work with a dedicated home office, complete technical setup, and high-speed internet, seeking to leverage advanced communication skills in a Work-From-Home (WFH) capacity.
Skills
Escalation ManagementDe-escalationAdvanced Computer LiteracyHigh-Volume Conflict ResolutionRemote Collaboration ToolsProfessional CommunicationProblem-SolvingCritical ThinkingHome Office SetupAdaptabilityIndependent ProductivityCustomer ServiceDispute ResolutionCRM SystemsCSATAHT
Experience
- As an Escalations Specialist at Foundever, I served as the primary point of contact for complex customer grievances, consistently achieving resolutions for critical issues.
- I utilized advanced de-escalation techniques and active listening to transform dissatisfied customers into brand advocates, while monitoring service quality trends and providing actionable feedback to leadership.
- Previously, as a Customer Service Representative, I provided comprehensive support for billing, technical troubleshooting, and account management, proficiently navigating multi-interface CRM systems to ensure data accuracy and efficient service delivery.
Hiring a Filipino Customer Service Rep?
SHALAINE is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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