SHANIA APRIL C. DE VILLA

About SHANIA

Highly reliable administrative and operations support professional with a proven ability to manage workflows, validate data, and provide comprehensive reporting. Resourceful and detail-oriented, I excel at organizing records and facilitating clear communication between internal teams and external stakeholders. Eager to leverage my skills in VBA automation and operational processes to support organizational efficiency.

Skills

Experience

• As an Audit Confirmation Analyst at HSBC, I managed and monitored request workflows for HK and UK accounts, ensuring organized documentation and adherence to deadlines.
• I also maintained SLA trackers, coordinated with internal and external stakeholders to resolve discrepancies, and supported MI reporting and Tableau dashboard creation.
• Previously, as an Accounting Staff Intern at Accupower Distributor's Inc., I reconciled records, assisted with financial documentation, and performed ERP data encoding to ensure accuracy and reliability.