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Actively looking·31 yrs old2 yrs exp
SHANNEN MAY GLORIA
Philippines31 years old·Actively looking for jobs
Verified TalentProfessionalMid-Level TalentClient-Facing ExpertDetail-OrientedVerified CVPortfolio ReadyAvailable NowIdentity Confirmed
Expected rate
$4 – $6 / hr
Full-time
Phone Number
Available after invite
Email Address
glo••••••••••••@•••••.com
Profile Created
Apr 30, 2026
Earliest Availability
Immediate
Current Location
Cebu City, Cebu, Philippines
English Level
Professional
About SHANNEN
Detail-oriented professional with over two years of experience in customer service within the travel and retail sectors. Proven ability to manage and organize information accurately, with hands-on experience in data entry. Highly organized, dependable, and adept at maintaining focus on repetitive tasks.
Skills
Interpersonal skillsComputer literacyProduct and Service knowledgeMultitaskingFast paced environment adaptabilityStrong attention to detailData EntryGoogle Sheets
Experience
- As a Customer Service Representative at Teleperformance Cebu, Shannen handled inbound calls for flight reservations, ticketing, rescheduling, and cancellations, assisting passengers with various travel-related needs.
- She efficiently resolved customer concerns while maintaining high service quality and compliance standards, accurately documenting interactions and meeting performance metrics.
- Previously, at Context Global BPO, she managed customer inquiries for bus services, assisted with reservations and changes, and ensured compliance with company policies, also meeting key performance indicators.
Hiring a Filipino Customer Service Rep?
SHANNEN is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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