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Actively looking·31 yrs old5 yrs exp
SHEENA GRACE D. CARNAZO, LPT
Philippines31 years old·Actively looking for jobs
Senior TalentProfessionalMulti-Industry BackgroundClient-Facing ExpertStrong EnglishVerified CVAvailable NowIdentity Confirmed
Expected rate
$8 – $18 / hr
Both
Phone Number
Available after invite
Email Address
dav•••••••••@•••••.com
Profile Created
May 30, 2026
Earliest Availability
Immediate
Current Location
Davao City, Philippines
English Level
Professional
About SHEENA
A dedicated Customer Service Professional and Licensed Teacher with over 9 years of experience in facilitating technical, billing, and retail solutions. I possess a strong background in Omni-channel Support, with a focus on resolving complex inquiries for international E-commerce brands. My approach centers on providing transparent, empathetic, and thorough support to ensure a positive customer journey.
Skills
Customer AdvocacyE-commerce SupportTechnical TroubleshootingProfessional CommunicationProcess ImprovementOrder FulfillmentLogistics CoordinationProblem ResolutionInventory ManagementMulti-Channel SupportBrand EngagementDe-escalationDocumentationDigital GrowthContent ManagementAccount ManagementPolicy ComplianceHardware TroubleshootingUser EducationGoogle WorkspaceMicrosoft OfficeSlackZoomShopifyGorgias
Experience
- In my most recent role as a High School English Teacher, I designed and implemented a curriculum focused on professional communication and business English, while also managing stakeholder engagement and utilizing digital integration for learning management systems.
- Prior to this, I served as an Order Processor and Customer Service & Social Media Representative, where I excelled in operational accuracy, logistics coordination, problem resolution, inventory management, and multi-channel support across various platforms.
- I also have experience as a Technical Support Expert, guiding users through hardware installations and connectivity diagnostics.
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