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Actively looking·28 yrs old2 yrs exp
Sheila Espino
Philippines28 years old·Actively looking for jobs
Verified TalentFluentIdentity ConfirmedAvailable Now
Expected rate
$3 – $5 / hr
Contract
Phone Number
Available after invite
Email Address
she•••••••••••••••••••@•••••.com
Profile Created
Apr 17, 2026
Earliest Availability
Flexible
Current Location
General Santos, Philippines
English Level
Fluent
About Sheila
Ex-BPO agent (2 years Convergys Manila) now remote for 2 years supporting US Shopify brands via Gorgias. Neutral accent, friendly tone, and a knack for de-escalation. CSAT has been at 94–96% across my last 3 roles.
Skills
FreshdeskOrder ManagementRefund ProcessingEmail SupportShopifyHelpScout
Experience
- Handled 60–80 Gorgias tickets per day, mostly order tracking and returns.
- Built a macros library that cut average handling time by 30%.
- Trained 3 new agents on brand voice and our refund policy.
Hiring a Filipino Customer Service Rep?
Sheila is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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