Shen Russel Doroin

About Shen

A dedicated and detail-oriented Virtual Assistant and Customer Support Specialist with a background in Information Technology. I excel at managing administrative tasks, handling customer inquiries, and providing efficient online support. My experience includes utilizing digital tools, organizing data, managing emails, and assisting clients with professionalism and clear communication.

Skills

Experience

• With over five years of experience, I have a proven track record in executive assistance, virtual office management, social media marketing, and customer service.
• In my most recent role as Executive Assistant, I provided comprehensive administrative support for a UK-based construction company, managing daily operations, schedules, and client communications.
• Previously, as a Virtual Office Manager, I oversaw daily operations for an electrical service company, handling appointment scheduling, invoicing, and customer inquiries.
• I also have experience managing social media platforms to drive engagement and increase brand visibility.