Sherwin Openiano

About Sherwin

Retention Specialist with a proven track record in enhancing customer loyalty and reducing churn. Analyzed customer behavior and data to identify trends and developed strategies for customer retention. Handled escalated customer complaints professionally, de- escalating situations while finding mutually beneficial solutions. Built strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment. Fostered constructive customer relationships to enhance loyalty and encourage recommendations.

Skills

Experience

• The role involved proactively making outbound calls to prospective customers in order to understand and assess their specific needs.
• It includes qualifying leads based on the customers’ requirements and interest level.
• The responsibility extends to scheduling follow-up calls and appointments for the sales team to engage further with the potential clients.
• The process is essential to maintain detailed and accurate records in the customer relationship management system, and to ensure efficient tracking and management of leads.